Privacy Policy

Privacy Policy for APEX Messaging


APEX Messaging (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.


1. Introduction

This Privacy Policy applies to all personal data we process in relation to our telecommunications services. We are committed to ensuring that your personal data is processed in a fair, transparent, and secure manner. By using our services, you agree to the collection and use of information in accordance with this policy.


2. Data Controller

For the purposes of the GDPR, APEX Messaging is the data controller of your personal data. You can contact us at:


support@apex-messaging.com


3. Types of Personal Data We Collect

We collect personal data to provide you with our telecommunications services. This data may include:

  • Contact Information: Name, address, phone number, email address.
  • Identification Data: Date of birth, government-issued ID number (e.g., passport, driver's license).
  • Account Information: Billing information, payment history, service preferences.
  • Usage Data: Data usage patterns, call logs, text messages, internet browsing activity.
  • Device Information: Device type, operating system, IP address.
  • Customer Support Interactions: Information collected during your interactions with our customer service team.


4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide services: To deliver, manage, and improve our telecommunications services.
  • To process payments: To handle billing and payments related to our services.
  • To communicate with you: To respond to your inquiries, send service updates, and notify you about changes to our terms or services.
  • To comply with legal obligations: To comply with applicable legal and regulatory requirements (e.g., data retention laws, fraud prevention).
  • To improve our services: To analyze and enhance the quality and performance of our services.



5. Legal Basis for Processing

Under the GDPR, we process personal data based on the following legal grounds:

  • Contractual necessity: The processing is necessary for the performance of a contract with you (e.g., providing services).
  • Legal obligation: We may process your data to comply with legal obligations (e.g., tax reporting, data retention laws).
  • Consent: If we request your consent for specific data processing activities (e.g., marketing communications).
  • Legitimate interests: We may process data based on our legitimate interests, provided these do not override your rights and freedoms (e.g., preventing fraud, improving our services).


6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with our legal obligations. When your personal data is no longer required, it will be securely deleted or anonymized.


7. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to access: You can request access to the personal data we hold about you.
  • Right to rectification: You can request the correction of inaccurate or incomplete data.
  • Right to erasure: You can request the deletion of your personal data in certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • Right to restriction of processing: You can request that we limit the processing of your personal data in certain circumstances.
  • Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller.
  • Right to object: You can object to the processing of your personal data for specific purposes (e.g., direct marketing).
  • Right to withdraw consent: If we process your data based on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at the details provided in section 2.


8. Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


9. Sharing Your Personal Data

We do not share your personal data with third parties except in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in providing our services (e.g., payment processors, network providers).
  • Legal Obligations: We may share your data if required by law, such as in response to a subpoena, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, and we will ensure that the acquiring entity adheres to this Privacy Policy.

We will not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.


10. International Data Transfers

We may transfer your personal data to countries outside of the European Economic Area (EEA) where our service providers are located. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or binding corporate rules.


11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our services. Cookies help us collect information about how you use our website or app, allowing us to personalize content and ads, analyze site usage, and improve our services.

You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically for any updates.


13. Contact Us


If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us.